FAQ & Help

Scener allows you to add sync and chat to Netflix, so you can watch your favorite shows and movies in real-time with anyone, anytime, anywhere. With both video and text chat support, you and your friends can hang out however you prefer.

To get started, go to Scener and install the Chrome extension in seconds. Then, go to Netflix, and you’ll see your brand new Scener sidebar. Once you create an account, browse Netflix as normal with your new, convenient sidebar that lets you connect with your friends.

If you are experiencing an issue while using Scener, check out our Troubleshooting FAQ or send us an email at support@scener.com.

Here are some answers to Frequently Asked Questions about Scener:

What is Scener?
Scener is a Google Chrome extension that allows you to sync your Netflix content with your friends! With Scener, head into a group chat with your friends and use the text chat to decide what to watch together. Once you agree on something, jump into a Scene to video chat while you watch. If you don’t feel like being that social, just hang out in your group text thread, and watch together from there.

Is it free?
Yes! Scener is totally free.

How do I get it?
Go to Scener, and click “Start Watching”.

What equipment do I need?
To watch with friends on Scener, you’ll need a laptop and headphones. We recommend you use headphones if others are around and you’re trying to be a good roommate. Or if you don’t want an echo. echo. echo.

What are the software requirements?
All you need to get started is a Netflix subscription and the Google Chrome web browser.

What's a Scene?
A Scene is where two or more people can watch the same Netflix content together, and connect via text chat, audio, and video.

How do I start a Scene?
From the Scener sidebar, click on the name of a friend or group whom you want to watch with. Click “Watch Together”, and you’re good to go!

How many people can I have in a Scene?
Groups that you create can be as big or as small as you’d like. The more the merrier!

Who controls a Scene?
The person who starts the Scene gets a golden remote and can control the content being played. Having the remote allows them to set and pause the content in the Scene. However, they can pass the remote around and let others take control of the scene.

I have to go to the bathroom! Can I pause the movie for everyone?
The first person to enter a Scene is the Scene leader (as identified by the ‘golden remote’ icon under their video circle). In order to provide the smoothest, most harmonious sync experience, only the Scene leader can control pause/play functions. The Scene leader can pass the remote to whomever they want, by hovering over a friend’s video circle, and choosing the option to pass the remote. But back to your question – hold it in. Or ask the Scene leader to pause it.

Something seems out-of-sync, what do I do?
The browser refresh button is your best friend. Click it, and see if that does the trick. Still not working? Email us at support@scener.com.

Can I block someone?
Yes! Select the person’s profile and then the menu option or ‘three dots’, then select the option to block the person. You can unblock the person again by going to your profile and then selecting blocked users.

What is a Public Channel?
Can’t decide what to watch? Head over to a group with fellow indecisive strangers in a Public Channel. Watch the best scenes from all of your favorite shows and movies. The channel will automatically play content, so there’s no need to worry about what to watch next.

Wait, I have a question that you didn’t answer yet!
Shoot us an e-mail at support@scener.com, and we’ll get you sorted.

If you’re experiencing an issue while using Scener, check out our Troubleshooting FAQ for potential solutions.

Because Scener is a new way to watch Netflix with your friends, we’re continually looking for ways to improve and would love your feedback. If you have any questions, or just want to say “hello,” send us an email at hello@scener.com.