The Video Stream is Buffering!

Please note that Scener currently supports US versions of HBO subscriptions.

Sometimes websites store a lot of unnecessary data and it can slow down webpages. First, let’s clear your Chrome browser cache.

  1. In Chrome, you can click the vertical ellipses, and click on settings. Alternatively, type this into your browser: chrome://settings
  2. Scroll down to the bottom of the page, and click on Advanced.
  3. This will give you more settings to explore, so under the Privacy and security tab, click on clear browser data. Alternatively, you can go to: chrome://settings/clearBrowserData
  4. From here, you can select Cached images and files (see image below) and Cookies and other site data. However, first try clearing your Cache alone, then if it doesn’t solve the issue, Cookies can be deleted too, but please note that clearing Cookies will sign you out of many websites, so you might want to change the time range to last 7 days if you are concerned about this.2d
  1. In Chrome, you can click the vertical ellipses, and click on settings. Alternatively, type this into your browser: chrome://settings
  2. Scroll down to the bottom of the page, and click on Advanced.
  3. This will give you more settings to explore, so under the Privacy and security tab, click on clear browser data. Alternatively, you can go to: chrome://settings/clearBrowserData
  4. From here, you can select Cached images and files (see image below) and Cookies and other site data. However, first try clearing your Cache alone, then if it doesn’t solve the issue, Cookies can be deleted too, but please note that clearing Cookies will sign you out of many websites, so you might want to change the time range to last 7 days if you are concerned about this.2d

Next, please make sure you are not running a ton of tabs and other applications in the background. Doing so can often slow down your content and make it buffer more.

If this still doesn’t work, please email us at support@scener.com with a short description of what’s happening (and some screenshots too!).



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