Scener FAQ

Scener allows you to add sync and chat to Netflix, so you can watch your favorite shows and movies in real-time with anyone, anytime, anywhere. With both video and text chat support, you and your friends can hang out however you prefer.

To get started, go to Scener and install the Chrome extension in seconds. Then, go to Netflix, and you’ll see your brand new Scener sidebar. Once you create an account, browse Netflix as normal with your new, convenient sidebar that lets you connect with your friends.

If you are experiencing an issue while using Scener, check out our Troubleshooting FAQ or send us an email at support@scener.com.

Here are some answers to Frequently Asked Questions about Scener:


What is Scener?
Scener is a Google Chrome extension that allows you to sync your Netflix content with your friends! With Scener, head into a group chat with your friends and use the text chat to decide what to watch together. Once you agree on something, jump into a Scene to video chat while you watch. If you don’t feel like being that social, just hang out in your group text thread, and watch together from there.

Is it free?
Yes! Scener is totally free.

How do I get it?
Go to Scener, and click “Start Watching”.

What equipment do I need?
To watch with friends on Scener, you’ll need a laptop and headphones. We recommend you use headphones if others are around and you’re trying to be a good roommate. Or if you don’t want an echo. echo. echo.

What are the software requirements?
All you need to get started is a Netflix subscription and the Google Chrome web browser.

What's a Scene?
A Scene is where two or more people can watch the same Netflix content together, and connect via text chat, audio, and video.

How do I start a Scene?
From the Scener sidebar, click on the name of a friend or group whom you want to watch with. Click “Watch Together”, and you’re good to go!

How many people can I have in a Scene?
Groups that you create can be as big or as small as you’d like. The more the merrier!

Who controls a Scene?
The person who starts the Scene gets a golden remote and can control the content being played. Having the remote allows them to set and pause the content in the Scene. However, they can pass the remote around and let others take control of the scene.

I have to go to the bathroom! Can I pause the movie for everyone?
The first person to enter a Scene is the Scene leader (as identified by the ‘golden remote’ icon under their video circle). In order to provide the smoothest, most harmonious sync experience, only the Scene leader can control pause/play functions. The Scene leader can pass the remote to whomever they want, by hovering over a friend’s video circle, and choosing the option to pass the remote. But back to your question – hold it in. Or ask the Scene leader to pause it.

Something seems out-of-sync, what do I do?
The browser refresh button is your best friend. Click it, and see if that does the trick. Still not working? Email us at support@scener.com.

Can I block someone?
Yes! Select the person’s profile and then the menu option or ‘three dots’, then select the option to block the person. You can unblock the person again by going to your profile and then selecting blocked users.

What is a Public Channel?
Can’t decide what to watch? Head over to a group with fellow indecisive strangers in a Public Channel. Watch the best scenes from all of your favorite shows and movies. The channel will automatically play content, so there’s no need to worry about what to watch next.

Wait, I have a question that you didn’t answer yet!
Shoot us an e-mail at support@scener.com, and we’ll get you sorted.

If you’re experiencing an issue while using Scener, check out our Troubleshooting FAQ for potential solutions.


Because Scener is a new way to watch Netflix with your friends, we’re continually looking for ways to improve and would love your feedback. If you have any questions, or just want to say “hello,” send us an email at hello@scener.com.


Troubleshooting FAQ

Hello! We’re so glad that you’re using Scener and we hope that you are enjoying it so far. Since you’ve come to this page, we suspect you might be having some trouble, so we have outlined a few common solutions to help get you sorted. Hopefully these can get you back to binge-watching Netflix with your pals ASAP.

If you’re experiencing something that is not fixed by any of the following – or if you have any questions about any of the information below–feel free to shoot us an email at support@scener.com and our team will get back to you as soon as possible!

Let’s get started!


The first thing you should try whenever you encounter an issue is reloading your browser. We’ve found that ctrl +shift + R on PC (or command + shift + R on Mac) often does the trick.

Still not working? No worries. Here are some solutions to allow you to troubleshoot your specific issue…


Uh, something’s wrong with my audio and/or video…

Did you accidentally deny Scener access to audio or video? Is your audio or video not working or showing up? It happens. Try these steps below to allow for audio and video permissions.

  1. For Macs, click Chrome from the navigation bar at the top of your screen, and select Preferences. For Windows, type this into your search bar: chrome://settings1a
  2. Scroll to the bottom and click Advanced.1b
  3. Under Privacy and Security, click on Site Settings.1c
  4. Under Permissions, click on Camera (if issues with video) or click on Microphone (if issues with audio).1d1e
  5. Make sure the audio/video source you want is selected.1f1g
  6. If you denied permissions for Google Chrome to access Scener, press the trash can icon under the Block tab and delete it from your blocked sites.
  7. Reload watch.scener.com/netflix page, and accept permissions this time.1h1i

The content isn’t loading! Help!

Sometimes websites store a lot of unnecessary data and it can slow down webpages. Let’s clear your Chrome browser cache.

  1. In Chrome, you can click the vertical ellipses, and click on settings. Alternatively, type this into your browser: chrome://settings2a
  2. Scroll down to the bottom of the page, and click on Advanced.2b
  3. This will give you more settings to explore, so under the Privacy and security tab, click on clear browser data. Alternatively, you can go to: chrome://settings/clearBrowserData2c
  4. From here, you can select Cached images and files (see image below) and Cookies and other site data. However, first try clearing your Cache alone, then if it doesn’t solve the issue, Cookies can be deleted too, but please note that clearing Cookies will sign you out of many websites, so you might want to change the time range to last 7 days if you are concerned about this.2d

Netflix gave me a page with a sad robot box. I’m not sure what this means.

The netflix-not-connecting bug is caused by an issue with the Netflix “Service Worker”.  If you would like to reset it yourself so Scener can connect, you can follow these steps:

  1. Go to netflix.com (make sure the Scener extension is disabled)
    1. a. Disable Scener by typing chrome://extensions into your browser’s address bar. Then untoggle the switch in the bottom right-hand corner. Once untoggled, go to Netflix.3a
  2. Press Option+Command+[Letter i] and then choose the “Application” menu from the top header.3b
  3. Click the Clear Storage tab on the left sidebar (see image in step 2).
  4. Check the box for “Unregister service workers” and uncheck the box for “Cookies” so you don’t get signed out.
  5. Press “clear site data” (see image in step 2). Re-toggle Scener (see step 1a for help).

I can’t watch anything because it’s saying there’s a Netflix Site Error!! I can’t even log in!

Facing an issue where Netflix says Netflix Site Error, even without Scener? After hunting the Internet for a solution, we learned that Netflix requires users to wait 24 hours before they log back into their account after this error occurs.4a

Well, no more waiting!

We found a temporary solution to this problem and have outlined the steps to work around the Netflix issue.

  1. Select Netflix Home option from the error page.4b
  2. Select the “Try 30 days free option.”4c
  3. Click on “See the plans.”4d
  4. Now, press “Continue.”4e
    Note: The option to click on what type of plan you want your account to be on does not matter here. Choosing a different plan than what you have will not change your current subscription type. Thus, if you click a plan type before you click “Continue,” it doesn’t matter which type you click and this will not impact your account.
  5. Select “Continue” on the Create your Account page.4f
  6. Enter your existing login credentials for your Netflix account. Viola! You should now be on the Profiles (or Browse) page of Netflix.4g