Scener Help & FAQ


Scener is always changing! Below is a list of current issues we are working to fix. If you have encountered one of these, or think you have found a new one. Feel free to scroll down and check out the best way to contact us!

  • International usage of Disney+ is currently inaccessible

Thank you for using Scener! Here you can find useful tips and guidance for making the most of our Virtual Movie Theater.

The first thing you should try whenever you encounter an issue is closing tabs and apps you are not using, or reloading Chrome. Scener can be relatively intensive on your computer, as it combines streaming shows with video chat.

Before you begin, check out how to make sure you are running the latest version of Google Chrome here!

Frequently Asked Questions:

:: Scener + HBO: We’re excited to add support for HBO to Scener. For help getting started and frequently asked questions, visit our dedicated page here.


If you were unable to find a solution please contact us at support@scener.com with some information about what went wrong. Some helpful details to include would be:

  • Operating system
  • What version of Chrome are you using?
  • What streaming service you were trying to use.
  • Are you located in the US?
  • Chrome extensions or VPNs you are using
  • Screenshots of the page you are experiencing issues in.
  • The steps leading up to the issue.