FAQ: Scener iPhone App


Scener is a new way to discover movies and TV shows and get personalized recommendations for you and your friends to watch together. For more information, check out our page to see all that you can do with Scener.

What is the Scener app?
Scener is a new way to get personalized recommendations for you and your friends when you can’t decide to watch. Swipe through cards with the best Netflix shows on them to let us know what you love and don’t like. Discover new things to watch together on Netflix and new people to watch with. For more information, please read our post about how you can use Scener.

Why do you need my Snapchat? Can I use Scener without it?
Scener requires you to connect with Snapchat. Scener is for sharing with friends, whether you have a group you want to share Scener with or if you want to meet new people on the app. Once you install the Scener app, you will be prompted to log in with Snapchat and your phone number. We found that this was easier instead of creating an account with more credentials that you might not remember in the future. After swiping on a few shows, share your profile with friends via a Snapchat sticker to get a score to see if you’re Streaming Soulmates or if you’re better off as friends. If you both have the app, Scener shows you what movies and TV shows you have in common and gives you recommendations on what to watch together. Super cool, right?

I can't log in with Snapchat!
First, force quit both the Scener and Snapchat apps. Next, reopen Scener and log in with Snapchat. This will then redirect you to a permissions page on Snapchat that will allow you to use Scener with Snapchat. When you log in with Snap, be sure that you are accepting Scener to use your Snapchat account and your Bitmoji. Once you do this, you will be able to use Scener seamlessly.

If you are unable to connect your Snapchat profile to your Scener account, please let us know at hello@scener.com.

Why can't I find new people around me?
One of the cool things about Scener is that it connects you with people who like similar movie and tv shows to you that are nearby. Please go into your Settings and make sure that you allow us access to your location preferences. If you accidentally clicked deny at any point, this can stop you from discovering new people around you.

Go to Settings, scroll down to Scener in your app list, press Location, and change your permissions to “allow while using the app.”

My app keeps crashing!! Help!
Oh no!! We’re so sorry that you’re experiencing issues while using Scener. First, please try force quitting the app. If this doesn’t fix the issue, check that your iOS settings are up to date and there are no updates waiting to be installed. Sometimes apps have bugs in them once you reach a certain screen and it leads to the app crash. Please let us know if the app keeps crashing on you and we will be sure to solve the problem ASAP.

My cards won't load new content, they're repeating the same shows. Sometimes they don't load at all!
This might seem like a bad thing, but we promise it’s not! Congratulations! You’ve went through all the best shows on Netflix. Once you run out of shows to watch, be sure to share your profile with your friends to see what shows you can watch together. New shows are always added onto the app, so be sure to check back. Happy swiping!

Wait, is there a Scener Google Chrome extension AND a Scener app?
Yes! Scener has both a Google Chrome extension available on the Chrome WebStore and an iPhone app available on the App Store. The Scener extension allows you to watch Netflix together with friends, anywhere, anytime. The Scener iPhone app connects you with your friends, whether they be near or far, and shows you what movies and TV shows you have in common with your friends so you can watch together. With the app, discover new movies and shows to watch and meet new people around you that love the same content as you.

I have a different question that's not listed above.
Great! Please send us an email at hello@scener.com. and we will be more than happy to go over any problems you might be experiencing.
Will the solutions work? We sure hope they do!

If you have any questions or suggestions, feel free to let us know at hello@scener.com 🙂

:: Download Scener in the App Store to get started.